Refund policy
Every LKGAMEZONE order is quoted individually. Before you pay, your quotation states the part number, quantity, condition (new, original packaging, or other), date code where known, price, shipping and lead time. This policy explains what happens if something is wrong after delivery.
Wrong or defective parts
If the parts you receive do not match your quotation (wrong part number, wrong quantity, or a different condition than quoted), or are defective on arrival, contact us within 30 days of delivery at sales@lkgamezone.com. Please include:
- Your order number
- Photos of the parts, labels and packaging
- A short description of the problem (for example, test results or the failure you see)
We will review your claim and reply by email. If the claim is confirmed, we will, at your choice, send replacement parts or refund the amount paid for the affected parts, including the original shipping cost. We will also cover the cost of returning the affected parts to us, if we ask for them back.
Parts that match the quotation
Because parts are sourced individually for each order, we cannot accept returns of parts that match the quotation and are not defective, unless we agree otherwise in writing before the order is placed.
Conditions for returns
- Parts must be returned in the condition you received them, in their original packaging where possible, and not soldered, programmed or modified.
- Please do not send anything back before we confirm the return and give you the return address.
- Moisture-sensitive parts must be returned in their sealed bag if the bag was sealed on delivery.
Cancellations
You can cancel an order free of charge before we have purchased the parts from our supplier. After that, cancellation is possible only if we can return the parts to the supplier, and any cost we cannot recover may be deducted from the refund. We will tell you the amount before you decide.
Refunds
Approved refunds are made to the original payment method within 10 business days after we approve the claim (or receive the returned parts, if we ask for them back). Your bank or payment provider may need additional time to show the refund.
Shipping damage
If the package arrives visibly damaged, please photograph it before opening and contact us within 7 days. We will handle the claim with the carrier.
Contact
LKGAMEZONE · sales@lkgamezone.com